acs67 Privacy Policy

acs67 collects personal data from you through several channels: directly when you register and use the platform, automatically through your device and browsing activity, and occasionally from third-party sources such as payment processors and identity verification services. We are committed to collecting only what is necessary to deliver a safe, fair, and enjoyable gaming experience.

Information You Provide Directly

When you create an acs67 account or interact with our platform, you may provide us with the following categories of personal data:

• Account registration data: Username, email address, date of birth, and your chosen password (stored in hashed form — never in plain text).
• Identity verification data: Where required for age verification or withdrawal processing, we may collect a copy of your National Identity Card (NID), passport, or birth certificate.
• Payment data: Your preferred payment method (bKash, Nagad, Rocket, Upay, USDT, Visa, or Mastercard) and the associated account number, wallet address, or card details necessary to process deposits and withdrawals. Card numbers and bKash PINs are handled exclusively by your payment provider — acs67 does not store raw payment credentials on its own servers.
• Communication data: Messages, queries, and attachments you send to our support team via live chat or email.
• Self-exclusion and responsible gaming preferences: If you use our deposit limit, time-out, or self-exclusion tools, we retain the settings you have applied to enforce them on your account.

Information Collected Automatically

When you access acs67, our systems automatically record certain technical data about your device and session:

Information from Third Parties

In certain circumstances, acs67 may receive information about you from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — transaction confirmation and status data.
• Identity verification providers — confirmation of your name, date of birth, and document authenticity.
• Fraud prevention services — risk signals associated with your IP address, device fingerprint, or payment method.

acs67 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent. The following table summarises our primary data uses and the legal basis for each:

Marketing Communications

acs67 may send you promotional emails or platform notifications about bonuses, seasonal offers (such as Eid al-Fitr campaigns, Pohela Boishakh free spins, or BPL season promotions), and new game launches — but only where you have expressly opted in to receive such communications at the time of registration or in your account settings. You may opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team at [email protected]. Opting out of marketing communications does not affect your receipt of essential transactional messages related to your account.

Automated Decision-Making

acs67's fraud detection and responsible gaming systems use automated processes to analyse account activity. Where automated analysis flags an account for review, a member of our team will conduct a manual assessment before any significant action (such as account suspension or withdrawal hold) is taken. You have the right to request human review of any decision significantly affecting your account.

acs67 uses cookies and similar tracking technologies to keep the platform functional, secure, and relevant to you. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

acs67 does not use advertising cookies, behavioural retargeting cookies, or any cookies that track your activity across unrelated third-party websites. We do not participate in cross-site advertising networks.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or receive a notification before a cookie is set. Note that disabling strictly necessary cookies will prevent you from logging in to your acs67 account and using the platform. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

acs67 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and necessary circumstances:

Game Providers

To deliver our games lobby, acs67 works with internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain session data (such as your player ID, stake amount, and game result) is shared with the relevant provider to facilitate the game round, calculate winnings, and resolve any technical disputes. Game providers are contractually prohibited from using this data for any purpose other than delivering and supporting their games.

Payment Processors

To process your deposits and withdrawals, acs67 shares the minimum necessary data with your chosen payment provider (bKash, Nagad, Rocket, Upay, USDT network, Visa, or Mastercard). This typically includes your transaction amount, account reference, and player ID. Payment processors handle your financial credentials under their own privacy policies and security standards, which we encourage you to review.

Identity Verification Partners

Where you are required to submit identity verification documents, those documents are processed by our trusted verification partner. Document images are used solely for the purpose of confirming your identity and age, are handled securely, and are not retained beyond the period necessary to complete verification.

Fraud Prevention & Security

acs67 may share anonymised or pseudonymised risk signals (such as IP address reputation data or device fingerprints) with fraud prevention services. No individually identifiable personal data is shared with these services beyond what is strictly necessary to assess a specific fraud risk event.

Legal Compliance

acs67 may disclose your personal data to law enforcement agencies, regulators, or courts where we are required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

acs67 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers, including login sessions, deposit flows, and support communications.
• Password hashing using industry-standard one-way cryptographic algorithms — your password is never stored in plain text and cannot be retrieved even by acs67 staff.
• Access controls — internal access to personal data is restricted to staff who genuinely need it to perform their role. All staff with data access receive privacy and security training.
• Secure server infrastructure with physical and network-level access controls, regular vulnerability assessments, and intrusion detection systems.
• Fraud monitoring systems that continuously analyse account activity for anomalous patterns indicative of unauthorised access or misuse.
• Two-factor authentication (2FA) — we strongly recommend all acs67 players enable 2FA in their account settings to add an additional layer of security beyond their password.

What You Can Do

While acs67 implements robust security measures on our side, your cooperation is essential to keeping your account safe. We recommend:

• Using a strong, unique password for your acs67 account that you do not use on any other site.
• Never sharing your username, password, or one-time PIN (OTP) with anyone — including people claiming to be acs67 support staff. acs67 will never ask you for your password.
• Logging out of your account when using a shared or public device.
• Contacting support immediately at [email protected] if you suspect unauthorised access to your account.

acs67 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The following retention periods apply:

When the relevant retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure before the natural expiry of these retention periods, we will delete your active account profile promptly but will retain the minimum data necessary to comply with the legal obligations listed above.

acs67 respects your rights over your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]:

Right of Access

You have the right to request a copy of the personal data acs67 holds about you. We will respond to verified access requests within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 30 days with prior notice.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (such as a misspelled name or outdated email address) can often be made directly in your account settings. For corrections to verified identity data, please contact support and provide the relevant documentation.

Right to Erasure ("Right to Be Forgotten")

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that this right is subject to our legal retention obligations — we cannot delete data that we are required to retain by law, such as financial transaction records and AML-related identity data.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and we are assessing whether our legitimate interests override yours.

Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes, and we will cease such use immediately upon receipt of your objection.

Right to Data Portability

Where we process your data on the basis of contract or consent, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another controller where technically feasible.

If you have any questions about this Privacy Policy, about how acs67 handles your personal data, or if you wish to exercise any of your data rights, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response time: We aim to acknowledge all privacy-related queries within 2 business days and provide a full response within 30 calendar days.

Complaints

If you are not satisfied with how acs67 has handled your personal data or responded to a data rights request, you have the right to escalate your complaint. In the first instance, we ask that you raise the matter directly with our support team so that we have the opportunity to resolve it. If you remain unsatisfied after our internal review, you may escalate the matter through whichever formal dispute resolution channel is available in your jurisdiction.

Updates to This Policy

acs67 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will post a notice on the acs67 platform and, where appropriate, send an email notification to your registered address. The date of the most recent update is displayed at the top of this page. We encourage you to review this policy periodically. Your continued use of acs67 after any update constitutes your acceptance of the revised policy.