Responsible Gaming at acs67

acs67 believes that online gaming should be an enjoyable form of entertainment — nothing more. We are fully committed to promoting responsible gaming practices across our entire platform and to giving every player in Bangladesh the tools, information, and support they need to stay in control of their gaming habits.

Our responsible gaming programme is built on three core pillars: prevention, protection, and support. Prevention means we actively verify the age of all players and flag accounts that show patterns consistent with problem gambling. Protection means we provide a comprehensive suite of player-controlled tools — deposit limits, time-outs, loss limits, and self-exclusion — that can be activated instantly from your account settings. Support means our team is available 24 hours a day, 7 days a week, to assist any player who feels their gambling may be getting out of hand.

We recognise that for a small number of people, gambling can stop being fun and become harmful. If you or someone you know is showing signs of problem gambling, acs67 encourages you to use our self-help tools immediately and to reach out to our support team at [email protected]. You are never alone in this — we take every responsible gaming request seriously and treat all communications with complete confidentiality.

acs67 operates a strict 18+ only policy. Under no circumstances are persons under the age of 18 permitted to register an account, make a deposit, or participate in any form of gaming on the acs67 platform. This policy applies to all players in Bangladesh and is non-negotiable.

How We Verify Age

When you register an account, you are asked to confirm that you are aged 18 or over. Before processing your first withdrawal — and in some cases before you can deposit — we may ask you to provide a copy of one of the following documents to verify your age and identity:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladesh passport
• Birth certificate (where supported by a photo ID)

If verification reveals that an account holder is under 18, the account will be immediately suspended, all funds will be returned to the deposit source, and no winnings will be paid. acs67 reserves the right to take further action in accordance with applicable law.

Protecting Minors

If you are a parent or guardian and believe a minor in your household has accessed acs67, please contact us immediately at [email protected]. We recommend that parents use parental control software to restrict access to gambling websites on shared devices. Keeping your acs67 login credentials private and secure is the most effective first step in preventing underage access.

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself. The following checklist identifies common warning signs. If you answer "yes" to two or more of these questions, we strongly encourage you to use our self-exclusion or time-out tools and to speak with a trusted person or professional support service.

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming a problem. When you self-exclude from acs67, your account is suspended and you will be prevented from logging in, depositing, or placing bets for the duration of the exclusion period you choose.

How to Self-Exclude

You can request self-exclusion in two ways:

• Via your account settings: Log in to your acs67 account, navigate to the Responsible Gaming section, and select "Self-Exclusion". Choose your preferred exclusion period and confirm your request.
• Via support email: Send a request to [email protected] with the subject line "Self-Exclusion Request", including your registered username and your preferred exclusion period. Our team will action the request within 24 hours.

Exclusion Periods Available

• Short-term break: 1 month
• Medium-term exclusion: 3 months or 6 months
• Long-term exclusion: 1 year or 5 years
• Permanent exclusion: Indefinite — your account will be permanently closed and you will not be permitted to open a new account

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in or place bets.
• All promotional communications from acs67 are stopped for the duration of the exclusion.
• Any funds remaining in your account at the time of self-exclusion are available for withdrawal — contact support to arrange this.
• acs67 will take reasonable technical steps to prevent you from opening a new account under a different username during the exclusion period.

Deposit limits allow you to take proactive control of your spending by capping the total amount you can deposit into your acs67 account within a chosen time frame. This is one of the most effective tools for preventing overspending before it becomes a problem.

Types of Deposit Limits

How Limits Work

• Decreasing a limit takes effect immediately — the new lower limit applies as soon as you confirm it.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This prevents impulsive decisions made during a losing session from undoing your responsible gaming protections.
• You can set limits in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000 or a monthly limit of ৳20,000.
• Limits apply across all deposit methods — bKash, Nagad, Rocket, Upay, USDT, Visa, and Mastercard — and cannot be bypassed by switching payment methods.

A time-out is a short-term break from gambling that is less permanent than self-exclusion but still provides a firm pause. It is ideal for players who feel they need a few days or weeks away from the platform to regain perspective, manage stress, or simply take a planned break.

Available Time-Out Periods

• 24-hour time-out: A one-day cooling-off period. Your account is paused until midnight BST the following day.
• 7-day time-out: A full week away from the platform. Suitable for players who feel a short reset is needed.
• 30-day time-out: A one-month pause. Recommended if you have had a particularly difficult losing streak or feel your play frequency is becoming excessive.

What Happens During a Time-Out

• You cannot log in, deposit, or place bets for the duration of the time-out.
• All promotional emails and bonus notifications are paused.
• Your account balance is preserved and available for withdrawal after the time-out ends.
• Time-outs cannot be cancelled early — once set, the full period must elapse before your account is reactivated.

Beyond deposit limits, time-outs, and self-exclusion, acs67 offers several additional tools designed to keep your gaming experience healthy and enjoyable. All tools are accessible from the Responsible Gaming section of your account settings.

Loss Limits

Set a maximum net loss threshold for a given period (daily, weekly, or monthly). Once your net losses reach the limit you have set, all further betting is automatically suspended for that period. Like deposit limits, decreasing a loss limit takes effect immediately, while increasing one requires a 7-day cooling-off period.

Session Time Reminders

Enable automatic on-screen pop-up reminders at intervals of your choosing (every 30 minutes, 60 minutes, or 2 hours). When the reminder fires, you will see a notification showing how long you have been playing and how much you have deposited and wagered in the current session. You can then choose to continue playing or log out.

Reality Check

The reality check feature displays a brief on-screen summary of your session — duration, total bets placed, and net result — at regular intervals. It is designed to counter the "time distortion" effect that can occur during extended gaming sessions and help you make an informed decision about whether to continue playing.

Account History

Your acs67 account includes a full transaction and game history, viewable at any time in your account dashboard. Reviewing your history regularly is a simple and effective way to stay aware of your spending patterns and identify any trends that concern you.

If you feel that gambling is no longer fun and is causing stress, financial difficulty, or strain on your relationships, please reach out for help. You do not need to be in crisis to ask for support — talking to someone early is always better than waiting until the situation becomes severe.

Contact acs67 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, including public holidays. To request self-exclusion, activate a deposit limit, or simply talk through your concerns, contact us:

• Email: [email protected] (plain text — not a clickable link)
• Response time: All responsible gaming requests are acknowledged within 2 hours and fully actioned within 24 hours.
• Confidentiality: All responsible gaming communications are treated with complete confidentiality. Your request will not be shared with other departments or third parties beyond what is strictly necessary to fulfil it.

Talking to Someone You Trust

Sometimes the most important first step is simply telling a trusted friend, partner, or family member that you are concerned about your gambling. Sharing the burden with someone close to you can provide immediate emotional relief and practical accountability. You do not need to face this alone.

Tips for Keeping Gaming Enjoyable

• Set a budget before you play — decide in advance how much you are willing to spend and treat it as the cost of entertainment, not an investment.
• Never chase losses — if you have reached your budget for the day, log out. Chasing losses almost always leads to bigger losses.
• Balance gaming with other activities — gambling should be one of many leisure activities in your life, not the primary one.
• Avoid gambling when emotional — do not gamble when you are stressed, upset, tired, or under the influence of alcohol. Impaired judgement leads to poor decisions.
• Take regular breaks — use the session reminder tool to ensure you step away from the screen regularly.
• Keep track of time and money — use your account history and the reality check feature to maintain an accurate picture of your activity.